Vietnam Travel Insurance

As soon as you trigger payment for a Vietnam travel insurance, electronic insurance certificate shall be sent to you email, sms with a link also sent to your mobile for your ease access. Electronic insurance certificate issued by HD Insurance has full legal validity as prescribed in Decree 52/2013/ND-CP on 16/05/2013 by Government for E-commerce. Customers can access their insurance certificate and check their insurance benefits at anytime throught https://e-certificate.hdinsurance.com.vn.

If you are going to participate in professional sports competitions or extreme sports activities such as moutain climbing, deep diving, racing ect. it shall not be  suitable to buy this insurance plan. Kindly contact HD Insurance for further advice on the right insurance plan.

For your assistance, you can contact HD Insurance’s customer service center via Hotline 1900 068 898

There are several options you can do to recover your certificate

Option 1: Check your mail box where e-insurance certificate  was sent when registering for insurance.

Option 2:  Enter website: https://e-certificate.hdinsurance.com.vn/ then fill in information requested to view and/or download your insurance certificate. If you have already registered account on HD Insurance’s website, you can log in to your account to search for  your insurance certificate.

Option 3: Contact HD Insurance’s customer service center via Hotline 1900 068 898 for support.

Absolutely Yes. In such a case, HD Insurance will refund 80% premium of remaining insurance period provided that a 24 hours prior notice before expected termination to HD Insurance to be made and no claim of which HD Insurance has accepted to pay under this Insurance Policy.

For trip starting within Vietnam:  Validity counts from 0:01 am of trip departure  date and ends at the time specified in the Certificate/Policy or the Insured has returns to his place of residence,  whichever comes first.

For foreigners traveling into Vietnam: Validity counts when The Insured completes their entri check in procedures to Vietnam and ends at the time specified in the Certificate/Policy or The Insured completes exit check-out procedures, whichever comes first.

When an insurance event occurs, the Insured or the representative of the Insured should, except in case of force majeure, notify HD Insurance within 48 hours from occurrence of the insurance by phone, email, fax …as soon as possible to be assisted on claim procedure.

Absolutely not, you do not need to pay any other fees or charges for your travel insurance.

No excess or deductible to be applied under Vietnam travel insurance policy.